14 general skills or competencies (Job family competencies) for Sales Engineer IV
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Describes the difference between the three levels of technical support.
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Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
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Level 3 Behaviors
(Moderate Experience)
Delivers tier II support services to resolve and diagnose complex technical problems.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to employees on the development and delivery of standard technical assistance.
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Level 5 Behaviors
(Mastery)
Creates a monitoring system to evaluate technical support metrics and maximize customer support.
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Skill definition-Overseeing the creation of new products or improvement of the performance, cost, or quality of existing products to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Cites the uses of basic prototyping equipment and design software.
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Level 2 Behaviors
(Light Experience)
Compiles results of quantitative and qualitative user research.
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Level 3 Behaviors
(Moderate Experience)
Documents tasks performed and outcomes in each phase of the product development initiative.
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Level 4 Behaviors
(Extensive Experience)
Facilitates post-implementation review to define the project's success and room for improvement.
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Level 5 Behaviors
(Mastery)
Champions the development and execution of new products and streamlining of existing products.
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10 soft skills or competencies (core competencies) for Sales Engineer IV
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes benefits of personal drive to achieve goals or standards.
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Level 2 Behaviors
(Light Experience)
Documents feedback from our senior management to encourage and increase motivation.
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Level 3 Behaviors
(Moderate Experience)
Cultivates a mindset that stays curious, positive, and resilient.
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Level 4 Behaviors
(Extensive Experience)
Helps others to recognize and leverage their strength to their advantage.
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Level 5 Behaviors
(Mastery)
Delivers training activities to build continuous self-motivation and confidence across our organization.
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Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Describes the key aspects of problem-solving processes.
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Level 2 Behaviors
(Light Experience)
Examines a specific problem and learns the perspective of each involved stakeholder.
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Level 3 Behaviors
(Moderate Experience)
Conducts thorough research on the issues and formulates opinions with deep consideration.
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Level 4 Behaviors
(Extensive Experience)
Evaluates potential costs and possible barriers to successful solution implementation.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools to ensure the implementation of new problem-solving practices.
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Summary of Sales Engineer IV skills and competencies
There are 0 hard skills for Sales Engineer IV.
14 general skills for Sales Engineer IV, Technical Support, Product Development, Business Development, etc.
10 soft skills for Sales Engineer IV, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Engineer IV, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.